Refund policy

RETURNS & REFUNDS POLICY

We want you to love your GRVLN purchase. Please read the following policy before requesting a return.

CHANGE-OF-MIND RETURNS

Eligible full-priced products may be returned for an exchange or store credit if the return is requested within 14 days of delivery.

We do not ordinarily provide refunds for change-of-mind purchases. This does not affect any rights available under the Australian Consumer Law.

RETURN CONDITIONS

For a change-of-mind return, the product must be:

  • Unworn, unwashed and unused

  • In its original condition

  • Returned with all original tags attached

  • Free from perfume, deodorant, detergent, smoke and other odours

  • Free from marks, stains, damage, hair and other signs of wear

For hygiene reasons, swimwear must be tried on over underwear and returned with all hygiene protection intact.

All returns are inspected. A change-of-mind return that does not meet these conditions may be rejected. If a return is rejected, the customer may be responsible for the cost of sending the product back to them.

These conditions do not limit any rights relating to faulty, damaged or incorrectly supplied products under the Australian Consumer Law.

SALE ITEMS AND ACCESSORIES

Sale items and accessories are final sale and cannot be returned for a change of mind.

This exclusion does not apply where a product is faulty, damaged, incorrectly supplied or otherwise covered by a right or remedy under the Australian Consumer Law.

EXCHANGES

Size and style exchanges are subject to stock availability.

If the requested replacement is unavailable, we will contact you regarding the available options, which may include store credit or another remedy where required by law.

To avoid repeated exchanges, please contact us for sizing assistance before placing your order.

FAULTY, DAMAGED OR INCORRECT PRODUCTS

If you believe your product is faulty, damaged or incorrectly supplied, email info@graveylane.com with:

  • Your full name

  • Order number

  • A description of the problem

  • Clear photographs or video where reasonably possible

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement, refund or another available remedy.

Photographs help us investigate the problem but do not remove any rights you may have under the Australian Consumer Law.

RETURN POSTAGE

For approved change-of-mind returns, return postage is the customer’s responsibility. Original shipping charges are not ordinarily refundable for change-of-mind returns.

Where a product is faulty, damaged or incorrectly supplied, GRVLN will cover reasonable return costs where required by the Australian Consumer Law.

Please do not send a return until you have received return instructions from GRVLN. Products sent to an unapproved address may be delayed or lost.

HOW TO REQUEST A RETURN

Email info@graveylane.com within 14 days of delivery.

Use the subject line:

RETURN REQUEST – ORDER #[YOUR ORDER NUMBER]

Include:

  • Your full name

  • Order number

  • Product and size being returned

  • Reason for the return

  • Requested exchange or store credit

  • Photographs if the product is faulty, damaged or incorrect

We will provide the approved return address and instructions. The registered office shown elsewhere on this website is not the customer returns address.

PROCESSING

Once your return has been received and inspected, we will notify you of the outcome.

Approved exchanges are subject to availability. Approved store credit will be issued electronically. Any refund required or approved will be returned to the original payment method. Bank and payment-provider processing times may apply.

PRE-ORDERS

Cancellation requests for pre-orders are governed by our Purchase Options Cancellation Policy. Once a preorder has been dispatched, this Returns & Refunds Policy applies.

AUSTRALIAN CONSUMER LAW

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

CONTACT

GRAVEYLANE PTY LTD
Trading as Graveylane
ABN 97 699 342 964
ACN 699 342 964
Email: info@graveylane.com